Shipping Protection & Tipping Policy

We don’t believe in hidden extras or forced add-ons. Instead, we give you full control—offering optional services at checkout so your order is exactly how you want it, nothing more.

1. Completely Voluntary Services

Please note that Shipping Protection and Tipping are 100% voluntary. These are not required fees and are only added to your order if you manually select them.

  • Shipping Protection: An optional service to protect your package against loss, damage, or theft during transit.

  • Tipping: An optional way to show appreciation for our fulfillment and customer service teams.

2. Shipping Protection Details

If you choose to add Shipping Protection to your order, you are covered for a variety of in-transit issues. For the full list of coverage and exclusions, please visit our detailed policy page here: https://delyvon.com/products/shipping-protection

3. Change of Mind & Refund Policy

We want you to be completely satisfied with your purchase. If you added Shipping Protection or a Tip to your order and later change your mind, we are happy to provide a full refund for those specific amounts—no questions asked.

We will process your refund request immediately, even if your order has already been shipped. If you simply made a mistake during checkout, you are eligible for a full refund of these voluntary fees.

4. How to Contact Us

If you would like to request a refund for these services or have any questions, please reach out to us through any of the following channels found on our Contact Us page:

  • Text/SMS or Call: +1 (213) 468-6730

  • Email: support@delyvon.com

Our customer support team is available to assist you swiftly and ensure your experience is worry-free.